How does Pillar access my client data?

We log into your Intelliflo instance directly. No data is extracted or stored outside your system. Our relationship managers work inside your back office, the same way your own staff would.

What happens if a review surfaces a problem?

We escalate it to your adviser with a full briefing. Clear criteria are agreed upfront so there are no grey areas. Roughly 10% of reviews result in an escalation. The other 90% are handled without adviser involvement.

How long does onboarding take?

Most firms are live within 2-3 weeks. We need access to your Intelliflo, your review templates, and agreement on the client segment. No long implementation projects.

Is this compliant with FCA regulations?

Yes. We operate under your firm's compliance framework. Every review generates Consumer Duty evidence stored in your system. We don't provide advice. We conduct the review and document the outcomes.

Do you replace our advisers?

No. We handle the annual review conversation for your long-tail clients. Your advisers stay focused on high-value relationships. When we find something that needs adviser attention, we hand it over.

Outsourced annual client reviews

Your clients reviewed. Your advisers freed.

Pillar conducts FCA-compliant annual reviews for your long-tail clients, inside your systems, using your processes. You keep the relationship. We do the work.

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Live pilot results

Proof, not promises

90%

Reviews need no adviser

Handled entirely by Pillar

2.4x

ROI for pilot firm

Within 8 weeks

578

Active clients managed

Single pilot firm

100%

Consumer Duty evidence

Every review documented

The problem

The annual review model is broken

Consumer Duty evidence gaps

The FCA expects firms to evidence annual reviews for every client. Most firms cannot do this for their long-tail segment. The regulatory risk compounds each year you don't act.

Adviser capacity is finite

Your advisers generate revenue from high-value clients. Pulling them into low-revenue annual reviews destroys their productivity and your margins.

Large long-tail client segments

Firms with 200-2,000 clients below the commercial review threshold have no good option. Internal hires don't scale. Ignoring the problem creates regulatory exposure.

The solution

Three steps. No disruption.

We integrate with your back office

Our relationship managers work inside your Intelliflo instance. Same systems, same compliance framework, same audit trail. No data migration.

We conduct the annual reviews

Structured reviews following your firm's process. Consumer Duty compliant. Every review documented, every outcome recorded, every file noted.

We escalate what matters

Roughly 10% of reviews surface something that needs adviser attention. We flag it, brief it, hand it over. The other 90% are handled without touching your advisers.

What we deliver

A full review service, not a tool

Annual client reviews

Structured, FCA-compliant reviews for every client in your long-tail segment. Conducted by qualified relationship managers inside your systems.

Consumer Duty evidence

Every review generates a documented file note, outcome record, and audit trail. Your compliance team gets the evidence the FCA expects.

Escalation and handover

When a review surfaces a change in circumstances, a complaint, or a revenue opportunity, we brief your adviser and hand it over cleanly.

Vulnerability screening

Every review includes a structured vulnerability assessment. Flagged cases are escalated with full context and recommended next steps.

Back office integration

We work inside your Intelliflo instance. No data migration, no new platform, no parallel systems. Your data stays where it is.

MI and reporting

Monthly reporting on reviews completed, escalation rates, client outcomes, and compliance metrics. You see exactly what happened.

From the pilot

Built in production, not theory

Pillar was built inside a live IFA firm with 578 clients. We conducted structured reviews, documented every outcome, screened for vulnerability, and escalated 10% of cases back to the adviser. Two of those escalations generated revenue in the first month.

The firm kept its ongoing fees, met its Consumer Duty obligations, and freed adviser time for high-value work. No new systems. No disruption. No compromise on compliance standards.

578

Active clients

90%

No adviser needed

10%

Escalation rate

2.4x

ROI in 8 weeks

Pricing

Per-review pricing. No setup fees.

You pay for the reviews we conduct. No minimum commitments, no platform licence, no hidden costs. Most firms see 2-3x ROI in year one when you factor in retained fees and escalation revenue.

See pricing details Try the ROI calculator

Regulatory tailwind

CP26/10 changes everything for long-tail clients

The FCA's consultation paper proposes new rules on ongoing advice charges and annual review obligations. Firms that can't evidence reviews face losing the right to charge. Pillar solves this.

Read our CP26/10 analysis

Stay informed

CP26/10 updates and practical guidance

Regulatory changes, Consumer Duty developments, and operational thinking for IFA firms. Sent when it matters, not on a schedule.

Stop losing revenue to unreviewed clients

Every month without a review programme costs you client retention, regulatory standing, and recurring revenue. Start with a conversation.

Book a call See pricing