About
Infrastructure for adviser firms
Pillar was founded to fix one problem: clients paying ongoing fees who are not being reviewed, in firms that cannot see which clients those are.
Why Pillar exists
The maths does not work for part of every book
Every adviser firm has clients whose ongoing fee does not cover the cost of serving them. Most firms cannot see who they are, because the back office records fees and assets, not cost.
Consumer Duty expects firms to show that clients get the service they pay for and fair value for it. CP26/10 proposes tying ongoing charges to evidenced service. Reviewing those clients with an adviser costs more than the fee. Not reviewing them is not an option.
Pillar does two things about it. Pillar Lens shows the firm what every client costs to serve. Our client review service then reviews the clients below the firm’s profitability threshold, under the firm’s brand and inside its systems, with anything that needs advice going back to the adviser.
We built and tested both inside a working IFA firm, our launch client.
Company facts
- Company
- Pillar Client Services Ltd, registered in Scotland, SC881118
- Registered office
- 3/1, 21 Blythswood Square, Glasgow G2 4BL
- Security
- Certified to ISO/IEC 27001:2022, certificate 274783
- Regulatory position
- Not authorised by the FCA. No regulated advice.
Consumer Duty Alliance
Affiliate Member
People
Who you will deal with
Brian McLaughlin
Founder
Sets Pillar’s direction and product. Writes and speaks on ongoing service, Consumer Duty and the economics of the adviser book.
Wilson Caulfield
Chief Commercial Officer
Runs introductory calls and firm onboarding. If you book a call through this site, it is with Wilson.
We write for the adviser trade press. See our articles in the press.