Pillar Lens, a Pillar Client Services product
See your book before your auditor does.
Pillar Lens reads your Intelliflo book straight out of the platform and reconciles every client to a single profitability line. Every quarter a Consumer Duty evidence pack lands in your compliance file, named client by client. Every month the action dashboard tells you what changed.
Run on a real book
What one pass surfaced
£143.8m
AUM reconciled
In 30 minutes on a real UK IFA Intelliflo book
512
Advised clients banded
Against modelled cost-to-serve
£9.5m
Revenue leakage surfaced
Named client by client
54%
Records carrying a data fault
The principal could not see
All figures from a live UK IFA book reconciled by Pillar Lens, firm name redacted. Cost-to-serve modelled at £1,500 per advised client per year. Full methodology and sensitivity in the anonymised board pack, available on request.
The advised book splits three ways
The principal cannot see this from inside Intelliflo
147 · 29%
Profitable
Revenue above 1.5x cost. 147 clients generate 72% of the recurring revenue.
51 · 10%
Marginal
Revenue 1.0 to 1.5x cost-to-serve.
314 · 61%
Unprofitable
Below cost-to-serve. Lens surfaces every one in a single pass.
The data faults Lens finds
- 190 clients with no service status set
- 174 out-of-force plans still attached to live records
- 24 deceased clients still on the live book
- 22 ongoing fees recorded with no linked AUM
- 19 valuations more than 12 months stale
- £19.7m of out-of-force value sitting against active records
And the fault that costs money now: 30 clients hold £9.5m of AUM with little or no recorded ongoing fee. Either serviced for free or misbooked in Intelliflo. Either way it is money. Lens names every one so they can be checked.
Two artefacts. Monthly and quarterly.
What the recurring fee earns
Every month
The action dashboard
Per-client deltas since last month. Anomalies flagged. An action queue with completion tracking. It tells you what changed and what to act on this month.
Every quarter
The Consumer Duty evidence pack
Auto-built per firm. Names every advised client below threshold. FCA PS22/9 aligned price-versus-value evidence. Drops in the compliance file and meets the board-attestation requirement.
Pricing
Tied to what you get
A flat platform tier for the always-on dashboard, plus a per-advised-client variable on the Consumer Duty pack each quarter. You prune the book, the bill comes down.
Single advisor
1 to 3 advisers
£450 / month
+ £20 per advised client per quarter
- Monthly action dashboard
- Quarterly Consumer Duty Pack
- Office-login or Intelliflo API
- Email and Teams support
Practice
4 to 7 advisers, most popular
£700 / month
+ £20 per advised client per quarter
- Monthly action dashboard
- Quarterly Consumer Duty Pack
- Adviser-level segmentation
- Lens to Pillar Reviews handoff
Group
8+ advisers
£1,200 / month
+ £20 per advised client per quarter
- Monthly action dashboard
- Quarterly Consumer Duty Pack
- Multi-firm consolidation
- Named account manager
Worked example. A firm with 4 advisers and 500 advised clients pays £700/month flat (£8,400/year) plus £10,000 per quarter on the pack (£40,000/year), around £48,400 per year. The variable scales with the size of book the firm actually services.
The upfront diagnostic
Before any subscription, Lens runs a one-off deep diagnostic on your live book: full reconciliation, named client list, Consumer Duty pack methodology, data-quality findings, and an action list. Pillar branded, board-ready.
Free
With any Pillar review service engagement
£5,000
Standalone, 1 to 3 advisers
£7,500
Standalone, 4 to 7 advisers
£10,000
Standalone, 8 or more advisers
Methodology
What it is, and what it is not
Lens output is management information for the firm's own Consumer Duty assessment. It is not regulated advice, not a suitability assessment, and not a recommendation. Every pack is reviewed by a human before delivery.
Lens surfaces the data the principal cannot see in Intelliflo, then leaves the decision with the firm. Pillar does not retain client-level data beyond pack delivery plus 90 days. A DPA addendum is signed before onboarding.
30 minutes
See what Lens finds in your book
An anonymised pack from a real IFA book on the call. If it lands, we run the diagnostic on yours within the week.